Policies
Payment Options
Currently we accept all payments online through PayPal. If you do not have a PayPal account you can still pay via a debit or credit card.
Pick-up Policies
We stock a number of weird and wonderful reuse items, because of the nature of this some items are “PICK UP ONLY”. This is usually because they are over-sized or heavy. These items are too large for our team to pack and dispatch and are considered too heavy for us to ship. If you have specific needs please let us know and we will be in touch.
We are open 7 days a week, you can collect your items during our opening hours which are Mon-Sat 9-5 and Sunday 9-4. As we are a small not for profit we do not have the capacity to hold orders indefinitely. We will hold orders for 7 days from the date you are contacted to collect your items. After this your order will be cancelled and a refund will be issued minus a 10% admin fee.
To pick up your order you can select “local pick-up” at the checkout. This is a free service. We are located at 30 Carrington Rd, Marrickville. Your order is usually ready to collect in 1-2 business days. You should receive an email to alert you when your order is ready to collect, if you have any questions about a pick-up order please contact us.
Shipping Information
We endeavor to get all orders dispatched within 2-3 business days. However, we are a self-funded not for profit charity with a small team and sometimes delays can occur. Please contact us at info@reversegarbage.org.au if you have any questions about your order.
Reverse Garbage uses Sendle as our online delivery service. Sendle calculates shipping at the checkout based on your location and the size of your purchase. We charge an additional service and handling fee of $3 per order which is included in the shipping price, this helps to support our amazing retail team who work hard to pack and dispatch your orders.
Once your order has shipped you should receive a tracking number to your nominated email. If you need any updates about your order please get in touch.
Refunds & Exchanges
Reverse Garbage is a fully self funded Not for Profit environmental charity that diverts 5 to 6 tonnes of waste from landfill per week. Shopping here helps save our environment and your budget. Under the Australian Consumer Law, a customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
As our goods are second hand and sold as is we are not obliged to offer a refund or exchange if you simply change your mind. Please choose carefully. Goods are sold AS IS and for prop value only. Please note: most goods are second hand/used or clean, safe industrial discards.
FAQ
Where do your items come from?
At Reverse Garbage, our role is to save materials from going to waste in landfill and to renew their value by making them available for reuse by families, students, artists and community groups. It’s one of the most effective ways we can reduce our impact on the natural environment. Every year, we accept donations from businesses and individuals of around 35,000 cubic metres of items that would otherwise end up in landfill. That’s around 100 football fields’ worth of industrial off-cuts, over-runs, art and craft materials, stage props, knick-knacks, furniture and other odds and ends.
The item I want is unavailable, when will it come back in stock?
If the item is unavailable online it is usually because it is out of stock. Most of our online store items are regular products that will be replenished, however, sometimes we have sold out and may not be able to get more in. This is due to the fact that we only sell unique reuse items and sometimes, there’s none left! But we’re always updating the store with new interesting items so keep an eye out on our socials and the store for new products.
My order came with plastic wrapping, is this environmentally friendly?
Some of our products are wrapped in plastic packaging, this is because we receive a large number of pre-loved plastic packaging goods that would otherwise go to landfill. This is usually because they have some kind of minor defect or are over-stock from bigger organisations. We think they deserve a second life! All of our packing materials are re-use or second-hand – we don’t buy new here. Where possible we avoid plastic and opt for paper or cardboard.
Can I choose exactly what colours and items go into the assorted packs?
We do our best to put together packs that are filled with fun and wonderful colours and items. However, we currently do not have the ability to customise every package to specific requirements. If you would like to select exactly which products you want in our assorted packs we recommend coming in store.
What happens if I’m late to pick up my order?
As we are a small not-for-profit we unfortunately do not have the capacity to hold orders indefinitely. If you will not be able to pick-up your order from us within 7 days please select shipping at the checkout and we will send the order directly to your door. We will hold orders for 7 days from the date you are contacted to collect your items. After this your order will be cancelled and a refund will be issued minus a 10% admin fee.